Privacy Policy

We collect the following categories of information when you choose to provide them or when you interact with us: your name, email address, phone number, and mailing address; information about your dog, such as name, breed, age, and behavior history; the content of your communications with us, including text messages, emails, chat messages, social media messages, and phone calls; payment and transaction records; and technical information such as IP address, browser type, device information, and general website usage data collected through cookies and similar technologies.

We collect information when you fill out or use the chat feature on our website, text or call our business number, message us on social media, email us, book or attend a session, make a payment, or browse our website.

We use your information to respond to your inquiries, schedule and provide training services, send appointment confirmations and service related messages, process payments, improve our services and website, maintain security, and comply with legal obligations. We do not sell your personal information.

If you consent to receive text messages from Kynos Dog Training, you may receive conversational messages, customer care messages, appointment confirmations and reminders, and service related notifications. Message frequency varies based on your interactions with us. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at info@kynosdogtraining.com or (949) 344-5441.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Calls to our business number may be answered by an automated assistant, and calls may be recorded or transcribed for scheduling, quality, and service purposes. If you prefer not to be recorded, you can let us know at the start of a call or contact us by text or email instead.

We share information only with: service providers who help us operate, such as our customer relationship and communications platform, payment processor, email and website hosting providers, and analytics providers, who may use it only to provide services to us; messaging platforms you choose to contact us through, such as Instagram or Facebook, which are governed by their own privacy policies; authorities when required by law or to protect rights and safety; and a successor business in the event of a merger, acquisition, or sale of assets. We do not sell or rent your personal information to anyone.

Our website uses cookies and analytics tools, such as Google Analytics, to understand how visitors use the site. These third party providers may collect information about your online activities over time and across different websites when you use our site. Our website does not respond to browser Do Not Track signals. You can control cookies through your browser settings.

You may request access to, correction of, or deletion of the personal information we hold about you by emailing info@kynosdogtraining.com. We will honor requests as required by applicable law and otherwise where reasonably feasible. You can opt out of text messages by replying STOP, and out of marketing emails by using the unsubscribe link in any such email.

We keep personal information only as long as needed for the purposes described above and to meet legal, accounting, and safety obligations, then delete or de-identify it. We use reasonable administrative and technical safeguards to protect personal information. No method of transmission or storage is completely secure.

Our website and services are intended for adults. Our services may only be purchased by individuals 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

If we make material changes, we will post the updated policy on this page with a new effective date. Your continued use of our website or services after changes are posted means the updated policy applies.

Foothill Ranch Community Park, 19422 Rue De Valore, Lake Forest, CA 92630

info@kynosdogtraining.com

(949) 344-5441